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Delivery

 

Latest Hermes Covid-19 Update

As key workers, the couriers at Hermes are working hard to deliver items right across the country to help people adhere to social distancing and stay at home, as per Government advice. The team are in regular contact with them to update with all procedures, providing them with PPE; and this is being met positively across the country. Please find some helpful information and instructions from Hermes, our core delivery service in the UK, below:

  • We are making some changes to the way our couriers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps. These include:
    • Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose 'divert' to select a safe place. This can also be done through our app, within the MyPlaces section.
    • If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
    • For parcels requiring a signature and in line with our contact-free delivery approach, we will continue to sign on behalf of customers when a signature is required. This happens when a customer has given their name when answering the door – with the courier always remaining at least two steps away. When your parcel has been signed for on your behalf, you will not see this on your email notification but will instead be sent a GPRS confirmation and verification that a signature has been received.
    • If there is no safe place available, please be assured that we will always attempt delivery 3 times.

For the latest updates head here.

Our Postage & Delivery Policy

Wrong address disclaimer

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

Fish Soho will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.

If your package is undeliverable, you will be notified as soon as the package is returned to our facility.

P.O. Box Addresses

We’re sorry, but we're currently unable to ship orders to P.O. box addresses. This is to ensure that your parcel is delivered directly to you and avoids any damage which can be incurred when trying to squeeze parcels into small boxes.

In the instance that you assign a P.O. box as your postal address, your order will be temporarily held and a member of customer services will be in touch in due course to request a residential address which we can deliver your parcel to instead.

UK Delivery

We use Hermes 48 as our delivery service. Our standard delivery rate is £3.95 but if you spend over £15 this is free. You should receive your item within 2-3 working days. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed - if this is not the case then please let us know by contacting [email protected].

Please note: if there is no answer at the door when Hermes attempt to deliver your parcel, they will attempt to leave it in a safe place (including outside of the property). It is the customer’s responsibility to make sure that they are in when the parcel arrives. We are unable to accept any responsibility for damage or loss as a result of the customer not collecting the parcel directly.


INTERNATIONAL DELIVERY

Please note, we send all international parcels (outside of the UK) on a tracked service as standard for complete customer satisfaction.

A breakdown of relevant pricing for all countries can be found below (scroll to see all costs):

£7.89* £12.78 £17.60 £21.84 £26.47 £31.78 £37.28 £46.77 £57.76 £66.28 £86.63
GERMANY AUSTRIA SOLOMON ISLANDS ALBANIA GIBRALTAR FIJI NEW CALEDONIA PAPUA NEW GUINEA GREENLAND HONDURAS COMOROS
NETHERLANDS PORTUGAL ANGOLA MEXICO ICELAND VANUATU FRENCH GUIANA COOK ISLANDS
FRANCE SPAIN MYANMAR NIGERIA KAZAKHSTAN GUADELOUPE FALKLAND ISLANDS
BELGIUM FINLAND TRINIDAD AND TOBAGO VENEZUELA SAMOA MARTINIQUE GRENADA
LUXEMBOURG CZECH REPUBLIC IRAQ ZIMBABWE SOUTH AFRICA MAYOTTE LIBYAN ARAB JAMAHIRIYA
DENMARK CROATIA ANDORRA GHANA KIRIBATI REUNION SAINT KITTS AND NEVIS
MONACO HUNGARY PAKISTAN BURUNDI UZBEKISTAN SAINT PIERRE AND MIQUELON SAINT VINCENT AND THE GRENADINES
ITALY SLOVAKIA LIBERIA SAINT MARTIN ETHIOPIA TONGA
SLOVENIA SIERRA LEONE DOMINICAN REPUBLIC QATAR VIRGIN ISLANDS. BRITISH
ESTONIA GREECE TANZANIA. UNITED REPUBLIC OF DOMINICA WALLIS AND FUTUNA
SWEDEN EQUATORIAL GUINEA NORWAY RUSSIA
POLAND GUATEMALA BONAIRE, SAINT EUSTATIUS AND SABA SAO TOME AND PRINCIPE
IRELAND PHILIPPINES CURAÇAO PARAGUAY
LITHUANIA MALTA GABON TURKMENISTAN
LATVIA HAITI PERU KYRGYZSTAN
INDIA AUSTRALIA UNITED ARAB EMIRATES FRENCH POLYNESIA
ROMANIA SAN MARINO GUINEA BOLIVIA
BRUNEI DARUSSALAM SURINAME JAMAICA MONGOLIA
KOREA (SOUTH) SWITZERLAND ZAMBIA
BANGLADESH BERMUDA COSTA RICA
NEPAL AFGHANISTAN SINGAPORE
CANADA BURKINA FASO CAYMAN ISLANDS
INDONESIA IVORY COAST GUYANA
CHINA VIETNAM LIECHTENSTEIN
MALDIVES TAIWAN. PROVINCE OF CHINA MACAO
ANTIGUA AND BARBUDA ARMENIA MALAYSIA
CAMBODIA NAMIBIA BELARUS
SEYCHELLES SWAZILAND JORDAN
THAILAND BOSNIA AND HERZEGOVINA ECUADOR
UNITED STATES COLOMBIA BAHRAIN
CYPRUS SERBIA UKRAINE
MALI TAJIKISTAN OMAN
ANGUILLA NICARAGUA ALGERIA
SRI LANKA BULGARIA PUERTO RICO
TURKEY LESOTHO
CAMEROON CAPE VERDE
EGYPT GEORGIA
LEBANON MOROCCO
SAUDI ARABIA GAMBIA
RWANDA MAURITANIA
MONTENEGRO TOGO
ARUBA NEW ZEALAND
BARBADOS KENYA
ARGENTINA SUDAN
NORTH MACEDONIA MOZAMBIQUE
GUINEA-BISSAU ERITREA
SENEGAL MOLDOVA
MALAWI PANAMA
SAINT LUCIA UGANDA
MAURITIUS URUGUAY
BAHAMAS CONGO
CUBA BELIZE
JAPAN AZERBAIJAN
CENTRAL AFRICAN REPUBLIC BENIN
HONG-KONG BRAZIL
ISRAEL NIGER
TUNISIA BOTSWANA
FAROE ISLANDS
CHAD
DJIBOUTI
MADAGASCAR
CHILE

Please note: The weight restriction for all international orders is 2kg. Some countries may incur additional customs charges, which will have to be covered by the customer.

We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected].

Sadly, at this moment in time we are unable to deliver to the following countries: Åland Islands, Antarctica, Belau, Bouvet Island, British Indian Ocean Territory, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, French Southern Territories, Heard Island and McDonald Islands, Iran, Laos, Nauru, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Palestinian Territory, Pitcairn, Saint Barthélemy, Saint Helena, Somalia, South Georgia/Sandwich Islands, South Sudan, Svalbard and Jan Mayen, Syria, Timor-Leste, Tokelau, Tuvalu, Vatican, Western Sahara and Yemen.

Unfortunately due to international shipping restrictions, the following products are only available to UK customers:

  • Super Hold Fish Sticks Hairspray
  • Original 2 in 1 Style & Finish Wax Finishing Spray
  • Original Salt Spray Foaming Mist
  • Volume Cream Pomade Foaming Mousse

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