Our Postage & Delivery Policy
Wrong address disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.
Fish Soho will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.
If your package is undeliverable, you will be notified as soon as the package is returned to our facility.
We use Royal Mail 48 as our delivery service. Our standard delivery rate is £3.95 but if you spend over £15 this is free.
You should receive your item within 2-3 working days. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed - if this is not the case then please let us know by contacting [email protected].
International Delivery - Worldwide deliveries are charges at a flat rate of £5.95 (excluding Romania, Bulgaria, United Arab Emirates, South Africa, India, Thailand, Philippines, Australia and South America - covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uruguay and Venezuela).
International deliveries to Romania and Bulgaria will cost £19.68; Australia will cost £23.04; United Arab Emirates, South Africa, India, Thailand and the Philippines will cost £27.24; and South America (covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uruguay and Venezuela) will cost £35.40. Additional charges have been applied to these countries to cover the cost of an international tracked service (provided by DHL).
We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case, then please let us know by contacting [email protected]m.
Please note: some countries may incur additional customs charges, which will have to be covered by the customer.
Unfortunately, due to international shipping restrictions aerosol products (Original DryFish shampoo; and Original FlexiFish) are available to UK customers only. Read more here.
Rules & Restrictions
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologies in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).
INTERNATIONAL WEIGHT RESTRICTIONS
We cannot accept orders above 1.9kgs from the following countries:
|Antigua & Barbuda||Gibraltar||Palestine Authority|
|Armenia||Guadeloupe||Papua – New Guinea|
|Bhutan||Ivory Coast||Samoa, West|
|Bonaire, Saba, St Eustatius||Jordan||Senegal|
|Burkina Faso||Lebanon||Sri Lanka|
|Burundi||Lesotho||St. Kitts & Nevis|
|Cape Verde||Libya||St. Maarten (NL)|
|Cayman Islands||Liechtenstein||St. Martin (FR)|
|Congo, Dem. Rep of||Maldives||Thailand|
|Croatia||Marshall Islands||Trinidad & Tobago|
|Czech Republic||Mauritius||Turks & Caicos Islands|
|Dominican Republic||Mongolia||United Arab Emirates|
|Estonia||Namibia||Virgin Islands (GB & USA)|
|Ethiopia||Nepal||Wallis & Futuna|
|Falkland Islands||New Caledonia||Zambia|
Product shipping weights
|Fish Original Stonefish Clay 70ml||150|
|Fish Original Dapperfish Pomade 100ml||150|
|Fish Original Memoryfish Gel Mini 50ml||200|
|Fish Original Fishfingers Mini Wax 25ml||100|
|Fish Original Fishshape Mini Cream 25ml||100|
|Fish Original Stonefish Mini Clay 25ml||100|
|Fish Original Fishpaste Putty 70ml||200|
|Fish Original Dryfish Dry Shampoo 200ml||200|
|Fish Original Fishfingers Wax 100ml||150|
|Fish Original Fishshape Cream 100ml||150|
|Fish Original Memoryfish Gel 150ml||200|
|Fish Original Fishfibre 100ml||150|
|Fish Platinum Fish Fibre 100ml||150|
|Fish Platinum Fishfingers Wax 100ml||150|
|Fish Platinum Fishshape Cream 100ml||200|
|Fish Superfish Fishglue Gel 150ml||200|
|Fish Superfish Fishpaste Putty 70ml||150|
|Fish Superfish Stiffish Cream 100ml||150|
|Fish Superfish Fishfix Wax 100ml||150|
|Fish Superfish Fishsticks Hairspray 200ml||200|
|Fish Superfish Slickfish Wetlook Gel 150ml||200|
|Fish Aquafish Fishpaste 100ml||150|
|Fish Aquafish Fishfingers Wax 100ml||150|